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Our commitment to providing world-class film regulatory services — setting the standard for how NFVCB serves every stakeholder.
Director-General's Foreword
“In line with the Federal Government reform programme with respect to the services delivery contract, it is my pleasure to present this revised NFVCB Service Charter for clients of the board. Our goal is to ensure that NFVCB operates a world class film regulatory agency with established best practices and appropriate service standards.”
Dr. Shaibu Husseini PhD
Director-General, National Film and Video Censors Board
Producers, marketers and organisations that apply to have films, video works, and computer games censored/classified.
Members of the public who consume films and video products in Nigeria, and deserve accurate consumer information and protection.
NFVCB shall treat all clients fairly and professionally.
Our staff will identify themselves to you by name and will be polite, courteous and helpful at all times.
If no one is able to deal with your query when you telephone, someone will call you back before the end of the next working day.
If you write, fax or email us, we will reply provided you have supplied your name, email, telephone number, and postal address.
We will undertake to answer correspondence within 20 working days, and where this is not possible, we will keep you informed of progress.
Our letters will have a contact name and telephone number on them where appropriate.
Where it is more appropriate for another organisation to help you, we will provide that organisation's contact details.
Establish a database of all classified works, video outlets and distributors and update such information periodically.
Our information products will be accurate and up to date.
Our advice will be accurate, relevant and reliable.
Advise you of any fees relevant to your application.
Issue receipts for payments immediately.
Provide facilities for electronic submission of applications and services to monitor progress.
Classify material within 20 working days of receipt of a valid application.
Consistently apply the criteria set out in NFVCB legislation and the NFVCB Code of Ethics and classification guidelines.
Issue classification certificates within 5 working days of our decision.
Give clear reasons for our classification decisions on request.
Assist you to arrange collection of submitted material.
Provide information about how to apply for review of a decision of the Board or appeal a decision of the Review Board.
Consult you about proposed regulatory changes.
Make officers available to discuss operational classification matters with you.
Assist you to meet the requirement to display our classification markings, including consumer advice on covers, packaging, products and related advertising material.
Provide the Honourable Minister and the National Assembly with timely and comprehensive reports regarding the state of affairs of NFVCB.
Provide timely and reliable advice to the government on matters relating to the Nigerian film industry and other trends worldwide.
Give priority to applications identified as urgent for law enforcement purposes.
Provide reliable and accurate classifications and consumer advice.
Take community standards into account when classifying material.
Provide information about the national classification scheme upon request.
Provide access to classification decisions.
Welcome and respond to your comments on our classification decisions.
Welcome comments about proposed regulatory changes, including reviews of the classification guidelines.
Maintain an up-to-date website.
The Board welcomes feedback on our performance against these service standards. Clients can write to or email us with any comments or suggestions. Your feedback will help us to improve our services in future.
If you experience any problem with our service and cannot resolve it by discussion with the staff member concerned, escalate the matter by asking to speak to his or her supervisor. If you remain dissatisfied, you can further escalate the issue to the office of the Director-General through the Head of Servicom and Community Liaison Unit.
For clients who are not satisfied with a classification decision, we can provide you with a copy of the reasons for the Board's decision or arrange for you to speak to a senior official. We can also assist you with information on how to apply to the Review Board for a review of the decision.